Welcome to Gordon Chevrolet,inc.

I purchased my vehicle from Gordon Chevrolet on May 18, 2026. The approval and purchasing process itself was smooth. Of course, they wanted the sale, so communication during that process was constant—almost overwhelming at times. Unfortunately, the customer service after the sale has been a completely different experience. At the time of purchase, my used vehicle had multiple visible cracks/nicks in the windshield, and the driver-side mirror was broken and would not adjust vertically or horizontally. These issues were acknowledged, and I was given a “WE OWE” document and instructed to follow up with service for the repairs. What should have been a simple repair process has now turned into nearly THREE MONTHS of unnecessary hassle. After repeatedly reaching out to my salesperson and others at the dealership, it initially seemed as though no one knew what I was talking about. Eventually, Richard followed up regarding the mirror. I was told a part had been ordered, but it was the wrong part. They then received another one, and I was told it only needed to be painted before I could come in for installation. I took time off work and drove more than 30 minutes to the dealership to have the mirror repaired and get an oil change. The oil change went fine. However, I was then informed that THE WRONG MIRROR HAD BEEN ORDERED AGAIN. I also asked about the windshield and was told I would receive a call back. I left that day without either promised repair being completed. I later spoke with a manager, Eric, who advised that they would have the windshield repaired. A repair company contacted me and came out to service it, but the windshield was not properly repaired. The visible cracks and nicks are still there. When I contacted Eric again, I was told Gordon Chevrolet would not replace the windshield or request any additional repair and that I should file a claim with my own insurance for an issue that was documented when they sold me the vehicle. As for the mirror, I had already received another call stating that the mirror was finally in and that I needed to schedule the repair. I asked Eric to follow up on it because I would once again need to take time away from work and drive more than 30 minutes to the dealership. He told me someone would call me back. More than TWO WEEKS later, no one has called. I called again this week and spoke with another gentleman who reviewed the situation and said he would email everyone involved and contact Richard, who is already well aware of the history. Still, NO CALL. NO EMAIL. NO TEXT. NO FOLLOW-UP. I have been more than patient. In four days, it will have been three months since I purchased this vehicle and received written documentation stating that these issues were owed to me. I should not have to continuously chase a dealership to complete repairs it agreed, in writing, to address at the time of sale. I should not have to repeatedly take time away from work because incorrect parts keep being ordered. And I certainly should not be told to file an insurance claim for a windshield issue that existed and was documented when I purchased the vehicle. Beginning Monday, I will be following up every day until the remaining issues on my “WE OWE” agreement are resolved. This experience has completely changed my opinion of Gordon Chevrolet. A dealership’s customer service should not end once the paperwork is signed and the sale is complete. Based on my experience after the sale, I cannot recommend this dealership to others.

It was good I've done a survey already 3 times. I was very happy with the service

This dealership is fantastic. They really get to the answer of your problem. Thank you!

Great and speedy Service was great and speedy. The waiting room was clean and tidy.

Ike Beckwith is a rock star! My truck was towed in by roadside assistance around 3:45 PM. I had called ahead to let them know I was coming and that I would need a rental. Ike advised me that Enterprise didn’t have any available, but he would check with Hertz. When I arrived, they quickly scanned the truck for codes and determined it was most likely a fuel pump control module. Ike explained that if the part was in stock, they could probably get me back on the road faster than arranging a rental. He was absolutely right! They had the truck repaired and ready to go by 5:00 PM. That kind of service, communication, and efficiency is hard to beat. Thanks, Ike, for making a horrible ride home a whole lot better. You’re definitely a rock star!

Simple transactional very friendly and keeps me updated. Will go back to him everything i need something.

Great experience at Gordon Chevrolet this week. Jason Tremble was very thorough as my salesman and Nikki. The sales manager got me in and out in no time. Great job.

Always friendly, willing to help answers all of my questions I've been going to Joey since 2017 he is one of the best you have

GREAT EXPERIENCE, SELLMAN WAS VERY INFORMATIVE AND MADE BUYING MY NEW VEHICLE EASY AND FAST. SALES MANAGER WAS VERY HELPFUL IN EXPEDITING MY DEAL AND HELPING ME TO GET MY WIRE TRANSACTION FROM MY BANK TO COMPLETE MY PURCHASE FAST AND EASY. THANKS GARDON

Great place They always strive to accommodate you in every way. Im always pleased with my experience

Caring, informative, knowledgeable, and professional. I was continuously kept informed of what the status was of my vehicle.

Great experience. Quickly done, completed all the service I requested.very good service representative. Overall excellent

It was an absolute pleasure doing business with Gordon Chevrolet! Like all car dealerships, they all always start out at the highest amount and payment because you just never know when the customer says YES! No I did not like the trade in value for my trade so what did they do….they increased the trade in by $2000! Next they came back with a higher interest rate that I was NOT ok with coming from a buyer with a 773 credit score and I said no way and no deal with that interest! I know there is a bank out there that would love my buisness and to keep looking because I am in no hurry and can go home in the Jeep I came in with! About 15mins later the interest went down 2% and I said “Ok now we are getting somewhere” they where able to get me into my dream car, hassle free and in a very timely and friendly manner! Bill and Tyrone work great together and then there is Nikki!!!! Everyone was great and I left with tears of joy in my 2022 Jeep Gladiator Mojave that has only 17450 miles on it and still looks brand new!

Tammy is amazing and made buying a car easy and enjoyable. She doesn’t pressure you and is very down to earth and kind. Eric was also amazing too!! My boyfriend and I looked at a car at Gordon but wanted to look around and car shop a little. We went to some other dealerships and decided to come back to Gordon because of our experience with Tammy and Eric! We will definitely come back to Gordon!

Best car buying experience. Alex was great. He explained everything well. He’s a great guy